Book Description
The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment
Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: CiscoUnified Customer Voice Portal (CVP). Now, one of the leading CiscoCVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.
CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures …

Book Description
The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment
Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: CiscoUnified Customer Voice Portal (CVP). Now, one of the leading CiscoCVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.
CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures …

Book Description
You’ve just purchased a Kindle Fire. How do you set it up? How do you secure it? What can you do with it? In Taking Your Kindle Fire to the Max, you’ll learn how to set up email, social networking, videos, music, eBooks, contacts, calendar, and navigation.
Once you’ve discovered how to set up your accounts, check your email, and connect to the internet, you learn advanced moves that will make your Kindle Fire use similar to your laptop or desktop computing, granting you an unlimited mobile life.
What you’ll learn

Enjoy watching videos, reading eBooks, and listening to movies with …

Book Description:
This Synthesis Lecture presents a discussion of Quality of Service (QoS) in wireless networks over unlicensed spectrum. The topic is presented from the point of view of protocols for wireless networks (e.g., 802.11) rather than the physical layer point of view usually discussed for cellular networks in the licensed wireless spectrum. A large number of mobile multimedia wireless applications are being deployed over WiFi (IEEE 802.11) and Bluetooth wireless networks and the number will increase in the future as more phones, tablets, and laptops are equipped with these unlicensed …

Book Description
Nagios is a tool for system and network monitoring. It constantly checks other machines and various services on those machines. The main purpose of system monitoring is to detect and report any system not working properly as soon as possible so that you are aware of problems before a user runs into them. It is a modular and flexible solution that uses plug-ins to do its job.
The book is an introduction to Nagios that will teach readers to use Nagios with its advanced features. At the same time, readers who have already used earlier …

Book Description
For Computer Systems, Computer Organization andArchitecture courses in CS, EE, and ECE departments.
Few students studying computer science or computerengineering will ever have the opportunity to build a computersystem. On the other hand, most students will be required to use and program computers on a near daily basis. Computer Systems: A Programmer’s Perspective introduces the important and enduring concepts that underlie computer systems by showing how these ideas affect the correctness, performance, and utility of application programs. The text’s hands-on approach (including a comprehensive set of labs) helps students understand the “under-the-hood” operation of a modern computer system and prepares them for …

Book Description
Addressing the fundamental technologies and theories associated with designing complex communications systems and networks, Principles of Communications Networks and Systemsprovides models and analytical methods for evaluating their performance. Including both the physical layer (digital transmission and modulation) and networking topics, the quality of service concepts belonging to the different layers of the protocol stack are interrelated to form a comprehensive picture.
The book is designed to present the material in an accessible but rigorous manner. It jointly addresses networking and transmission aspects following a unified approach and using a bottom up style of presentation, starting from requirements …

Book Description
Ubuntu Unleashed is filled with unique and advanced information for everyone who wants to make the most of theUbuntu Linux operating system. This new edition has been thoroughly revised and updated by a long-time Ubuntucommunity leader to reflect the exciting new Ubuntu 11.10 (“Oneiric Ocelot”) and the forthcoming Ubuntu 12.04.
Former Ubuntu Forum administrator Matthew Helmke covers all you need to know about Ubuntu 11.10/12.04 installation, configuration, productivity, multimedia, development, systemadministration, server operations, networking, virtualization,security, DevOps, and more—including intermediate-to-advanced techniques you won’t find in any other book.
Helmke presents up-to-the-minute introductions to Ubuntu’s key productivity and Web development tools,programming languages, hardware support, and more. You’ll find …

Book Description
You’ve experienced the shiny, point-and-click surface of yourLinux computer—now dive below and explore its depths with the power of the command line.
The Linux Command Line takes you from your very first terminal keystrokes to writing full programs in Bash, the most popular Linux shell. Along the way you’ll learn the timeless skills handed down by generations of gray-bearded, mouse-shunning gurus: file navigation, environment configuration, command chaining, pattern matching with regular expressions, and more.
In addition to that practical knowledge, author William Shotts reveals the philosophy behind these tools and the rich heritage that your desktop Linux machine has inherited …

Book Description
OS X and iOS Kernel Programming combines essential operating system and kernel architecture knowledge with a highly practical approach that will help you write effective kernel-level code. You’ll learn fundamental concepts such as memory management and thread synchronization, as well as the I/O Kit framework. You’ll also learn how to write your own kernel-level extensions, such as device drivers for USB and Thunderbolt devices, including networking, storage and audio drivers.
OS X and iOS Kernel Programming provides an incisive and complete introduction to the XNU kernel, which runs iPhones, iPads, …