Book Description
The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment
Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: CiscoUnified Customer Voice Portal (CVP). Now, one of the leading CiscoCVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.
CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures …

Book Description
The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment
Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: CiscoUnified Customer Voice Portal (CVP). Now, one of the leading CiscoCVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.
CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures …

Book Description:
Learn, prepare, and practice for CompTIA Security+ SY0-301exam success with this CompTIA Authorized Cert Guide, Deluxe Edition from Pearson ITCertification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. DVD features three complete practice exams, complete video solutions to the 25 hands-on labs, plus 25 interactive flash-based learning activities that include drag-n-drop and matching to reinforce the learning.

Master CompTIA’s Security+ SY0-301 exam topics
Assess your knowledge with chapter-ending quizzes
Review key concepts with exam preparation tasks
Practice with realistic exam questions on the DVD
Includes complete video solutions to the 25 hands-on …

Book Description:
Welcome to today’s most useful and practical one-volume introduction tocomputer security. Chuck Easttom brings together up-to-the-minute coverage of all basic concepts, terminology, and issues, along with all the skills you need to get started in the field. Drawing on his extensive experience as a security instructor and consultant, Easttom thoroughly covers core topics, such as vulnerability assessment, virus attacks, hacking, spyware, network defense, passwords, firewalls, VPNs, and intrusion detection. Writing clearly and simply, he fully addresses crucial issues that many introductory security books ignore, from industrial espionage to cyberbullying.
Computer …

Book Description:
CD FEATURES More Than 200 PRACTICE QUESTIONS
CompTIA® Security+ Exam Cram, Third Edition, is the perfect study guide to help you pass CompTIA’s newly updated version of the Security+ exam. It provides coverage and practice questions for every exam topic. The book contains a set of 200 questions in two full practice exams. The CD-ROM contains the powerful Pearson IT Certification Practice Test engine that provides real-time practice and feedback with all the questions so you can simulate the exam.
Covers the critical information you need to know to score higher on your …

Book Description:
CD Features 800+ Practice Questions
CompTIA® Security+ SY0-301 Practice Questions Exam Cram, Third Edition, offers all the exam practice you’ll need to systematically prepare, identify and fix areas of weakness, and pass your exam the first time. This book and CD complement any Security+ study plan with more than 800 practice test questions—all supported with complete explanations of every correct and incorrect answer—covering all Security+ exam objectives, including network security; compliance and operation security; threats and vulnerabilities; application, host and data security; access control and identity management; and cryptography.
Covers the critical information …

Book Description
Designing Cisco Network Service Architectures (ARCH) Foundation Learning Guide, Third Edition, is a Cisco®-authorized, self-paced learning tool for CCDP® foundation learning. This book provides you with the knowledge needed to perform the conceptual, intermediate, and detailed design of a network infrastructure that supports desired network solutions over intelligent network services, in order to achieve effective performance, scalability, and availability. By reading this book, you will gain a thorough understanding of how to apply solid Cisco network solution models and recommended design practices to provide viable, stable enterprise internetworking solutions. The book presents concepts and examples …

Book Description
“For an engineer determined to refine and secure Internet operation or to explore alternative solutions to persistent problems, the insights provided by this book will be invaluable.”
—Vint Cerf, Internet pioneer
TCP/IP Illustrated, Volume 1, Second Edition, is a detailed and visual guide to today’s TCP/IP protocol suite. Fully updated for the newest innovations, it demonstrates each protocol in action through realistic examples from modern Linux, Windows, and Mac OS environments. There’s no better way to discover why TCP/IP works as it does, how it reacts to common conditions, and how to apply it in your own applications and networks.
Building on the late W. …

Book Description
Wireless has finally come of age. With a significant jump in throughput over previous standards, 802.11n is the first wireless technology that doesn’t trade speed for mobility, and users have stormed ontowireless networks with a passion. In this concise guide, Matthew Gast—chair of the IEEE group that produced revision 802.11-2012—shows you why wireless has become the default method of connecting to a network, and provides technical details you need to plan, design, and deploy 802.11n today.
Building a network for the multitude of new devices is now a strategic decision for network engineers everywhere. This book gives you …

Book Description
Get up to speed on CFEngine 3, the open source configurationmanagement software that enables you to automate everything from one-server shops to enterprise computer networks. This hands-on introduction shows you how to use CFEngine 3 to implement and manage and your IT infrastructure in a sustainable, scalable, and efficient manner.
Through numerous examples, you’ll learn how to use CFEngine to perform tasks such as user management, software installation, andsecurity. You’ll also learn how to focus on higher-level issues of design, implementation and maintenance, knowing that CFEngine is handling the lower-level details for you automatically.

Discover how far you can go …